Thuraya Prepaid Airtime Top-Ups

Terms & Conditions: Standard SIM

• First call must be made within 12 months. 
• If a call is not made within the first 12 months from the date of activation, the SIM will enter dormancy status and a fee of $19 will be deducted from the balance every month until a call is made.
• Thuraya Prepaid Plan has a validity of 30 days from first call.
• Annual Renewal Fee: $39.00 (39 Units deducted automatically from the balance on renewal date)
• Annual renewal fee is waived for heavy users (over $1500 of satellite calls per year).
• Upon expiry, the account balance is reset to zero and the account enters the 365-day grace period (Incoming calls are still possible).
• If the account does not have sufficient balance for the deduction of annual renewal fee within the grace period, it will be deactivated and the number will be lost unless topped up to become active again.
• Dormancy Fee: If there is no activity on your SIM card for 12 months+ (e.g. making a call), then a dormancy fee of $19.00 will be deducted from your SIM card. If you have a balance of less than $19.00, then the entire balance will be deducted.
• Please note whilst our Thuraya SIM cards are compatible with older Hughes phones such as the 7100/7101, these are end-of-life and we do not offer any technical support once a SIM is active.

Terms & Conditions: Thuraya NOVA SIM

Please click here to view the list of eligible Thuraya NOVA Zones. 

• First call must be made within 12 months. 
• If a call is not made within the first 12 months from the date of activation, the SIM will enter dormancy status and a fee of $19 will be deducted from the balance every month until a call is made.
• The Thuraya NOVA SIM has an initial validity of 30 days from first call.
• Annual Renewal Fee: $39.00 (39 Units deducted automatically from balance on renewal date)
• If the account balance is below 39 units at the renewal time, the account enters a 12-month grace period (Incoming calls are still possible).
• If the account is refilled within the grace period, the existing balance will be restored.
• If account is not refilled within the grace period, it will be deactivated and the number will be lost.
• Dormancy Fee: If there is no activity on your SIM card for 12 months+ (e.g. making a call), then a dormancy fee of $19.00 will be deducted from your SIM card. If you have a balance with less than $19.00, then the entire balance will be deducted.
• Please note whilst our Thuraya SIM cards are compatible with older Hughes phones such as the 7100/7101, these are end of life and we do not offer any technical support once a SIM is active.

Terms & Conditions: Thuraya Backup SIM

• First call must be made within 12 months. 
• If a call is not made within the first 12 months from the date of activation, the SIM will enter dormancy status and a fee of $19 will be deducted from the balance every month until a call is made.
• Thuraya Backup plan has a validity of five years from first call.
• Renewal Fee: $120.00 (120 Units deducted automatically from balance on renewal date)
• If the account balance is below $120 at the renewal time, the account enters the 365-day grace period (Incoming calls are still possible).
• If the account is refilled within the grace period, the existing balance will be restored.
• If account is not refilled within the grace period, it will be deactivated and the number will be lost.
• Dormancy Fee: If there is no activity on your SIM card for 12 months+ (e.g. making a call), then a dormancy fee of $19.00 will be deducted from your SIM card. If you have a balance with less than $19.00, then the entire balance will be deducted.
• Please note whilst our Thuraya SIM cards are compatible with older Hughes phones such as the 7100/7101, these are end of life and we do not offer any technical support once a SIM is active.

If the account is NOT refilled within the grace period, the entire unused balance will be reset to zero and the account will be permanently deactivated. Please note that upon requesting activation of your prepaid airtime you are agreeing that we can start providing your network services before the end of the usual statutory cancellation period and that by doing so, you lose your right to cancel your purchase of the prepaid airtime or request a refund. As a result, please check that you have ordered the correct airtime for your handset or terminal. Please refer to our terms and conditions for full information. This does not affect your statutory rights.