In these Terms:

• “Airtime Agreement” means the signed or accepted agreement, tariff, plan summary, Order Confirmation and network-specific terms governing the Service.
• “Business Customer” means a person purchasing the Service wholly or mainly for use in connection with a trade, business, craft or profession.
• “Consumer” means an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession.
• “Customer” means the Consumer or Business Customer purchasing or using the Service.
• “Equipment” means a satellite handset, terminal, tracker, modem, SIM, eSIM or other device used with the Service.
• “Network Operator” means the satellite, cellular or other communications provider through which the Service is supplied.
• “Service” means post-paid airtime, prepaid airtime, data, messaging, tracking, activation, subscription and related network services supplied by us.

Certain provisions apply only to Consumers or only to Business Customers. Nothing in these Terms excludes or restricts statutory rights. If these Terms conflict with an Airtime Agreement on a Service-specific matter, the Airtime Agreement takes precedence.

Post-paid Service will require a completed Airtime Agreement and satisfactory identity, address, fraud and credit checks. We may use information supplied by the Customer, information from the electoral roll and a licensed credit reference or fraud-prevention agency to assess the application and verify identity or address. A record of a search may be retained by the relevant agency.

We will process personal data in accordance with our Privacy Notice. Where required, the Customer must provide accurate supporting information and keep contact, billing and payment details up to date. We may refuse activation or require a deposit, payment card or other security where permitted by law and stated before the Service is activated.

The Service will begin on the activation date confirmed by the Customer. Purchasing a SIM, eSIM, top-up or prepaid allowance does not necessarily activate it immediately and will be the responsibility of the Customer to provide this. We will provide confirmation when activation or credit loading has completed where such confirmation is available. Where any delays to activations or top-ups are identified due to lack of information provided by the customer or network restrictions, GTC will contact the customer via the email address provided.

The Customer must check compatibility, coverage, lawful use, plan details and required configuration before requesting activation. If a Consumer expressly requests activation during an applicable cancellation period, we may require express consent and acknowledgement. The Consumer may be required to pay for Service supplied up to cancellation, and cancellation rights may be affected after full performance, to the extent permitted by law.

If you select post-paid airtime, we require you to complete an Airtime Contract. By signing an Airtime Contract with GTC you agree to pay any applicable activation charges, monthly subscription fees, service usage fees and any applicable taxes thereon. We reserve the right to change rates at any time and will provide 30 days’ notice of any price changes on monthly contracts. We reserve the right to terminate your Airtime Contract at any time.

Customer requests for monthly billing may be subject to credit approval and may be subject to required deposits and/or direct payment by credit card or a guarantee authorized against a valid accepted credit card.

GTC will invoice customers with post-paid contracts monthly, the first month of subscription will be pro-rated with the final month charged in full.  The Customer must pay activation fees, recurring charges, usage charges, roaming charges, premium charges, value-added service fees, taxes and other amounts stated in the Airtime Agreement. Usage may include calls, attempted or completed data sessions, messages, tracking reports, network registrations or other billable events as defined by the applicable tariff.

Post-paid invoices will normally be issued monthly and are payable by the due date stated on the invoice or Airtime Agreement. Payment methods may include Direct Debit, payment card, PayPal or bank transfer, as made available. Invoices may be issued in pounds sterling, euros, or US dollars.

Where a Service is priced in euros or US dollars but invoiced in pounds sterling, the exchange-rate used to convert will be stated on the invoice. We do not put any mark-up on foreign exchange transactions. Any statement that no foreign-exchange mark-up is applied does not prevent the Customer’s own bank or payment provider charging a fee.

The Customer is responsible for valid usage incurred through the Customer’s SIM, eSIM, Equipment or account until loss, theft or unauthorised access is reported and reasonable steps to suspend or terminate the Service can be completed, except where the Customer is not legally responsible.

If we do not receive payment for your Airtime Contract within 14 days of our invoice being issued, we will send you a reminder request by email using the email address provided in your Airtime Contract. If we still have not received payment within a further 14 days, we will send you a second reminder by email. We will deactivate your airtime service 5 days after our second reminder unless we receive payment in full and you will be responsible for paying and resulting deactivation fees.

Any invoice that remains unpaid may, at our sole discretion, be referred to a third-party debt collection agency or collections team for recovery. Once the account has been referred, all communications regarding the outstanding debt must be directed to, and will be managed by, the appointed collection agency. Any payments in respect of the outstanding debt may be required to be made directly to the collection agency in accordance with their instructions. We reserve the right to charge interest on overdue amounts in accordance with applicable law and/or as set out elsewhere in these Terms and Conditions. The Customer acknowledges that failure to make payment may result in adverse information being recorded with credit reference agencies and may affect the Customer's credit rating, credit score, or ability to obtain future credit. The Customer shall remain liable for all outstanding sums, together with any applicable interest, costs, charges, and expenses incurred in the recovery of the debt.

Should you wish to reactivate service following this deactivation you will be liable for any reactivation fees imposed by the satellite network operator and we cannot guarantee that the plan you reactivate on will be the same one that was previously available. We will not be held responsible for any consequences of any kind resulting from this deactivation if you have failed to provide us with an up-to-date email address and credit card information.

A late charge of 1.5% per month may be applied to each of the Customer’s service bills not paid by the due date. This late charge is applicable to the unpaid balance as of the due date. The Customer shall pay GTC all costs including, without limitation, reasonable legal fees, the fees of any collection agency, and any other costs incurred by GTC in exercising any of its rights under the Agreement.

GTC will not be held responsible for consequences of any kind resulting from enforced deactivation if you have failed to provide us with an up-to-date email address, contact number or payment information. Should a customer wish to reactivate service following deactivation they will be liable for any fees imposed by the satellite network operator. Reactivation is subject to availability, compliance checks and Network Operator rules. The previous number, SIM, plan, allowance or rate may not be recoverable.

We may agree or apply a usage alert, credit limit or Usage Limit and may suspend the Service when it is exceeded. A Usage Limit is a risk-management tool and is not a guarantee that usage or liability cannot exceed that amount.

Network records are not always updated in real time. Calls, messages, roaming records and data sessions may be reported after a delay, and an ongoing data session may need to complete before suspension can take affect. The Customer remains responsible for valid charges exceeding an alert or limit, except where applicable law provides otherwise.

We may require payment of overdue or excess usage before reinstating the Service. Emergency or safety needs do not override lawful suspension for non-payment, so the Customer should maintain an appropriate alternative means of communication.

We or the Network Operator may need to change rates, allowances, burn rates, validity periods, coverage, features, billing increments or other Service terms. Any contractual right to make a change will be exercised transparently and in accordance with the Airtime Agreement and applicable law.

For a monthly contract, we will give at least 30 days’ notice of a price change where the Airtime Agreement provides for that notice period. The notice will explain the change, its effective date and any cancellation or other right available to the Customer. A Consumer will not be bound by an unfair unilateral-change term.

Changes caused by tax, law, regulation, currency, Network Operator requirements or withdrawal of a legacy plan will be handled under the applicable Airtime Agreement. We do not guarantee that a discontinued plan will remain available on reactivation or renewal.

The minimum term, renewal basis, notice period and deactivation date will be stated in the Airtime Agreement. Where the Service continues or renews automatically, the renewal mechanism, renewal period, charges and cancellation method must be presented clearly before the Customer agrees.

Unless the Airtime Agreement states otherwise, a Customer requesting deactivation must provide written notice by email or through the stated deactivation form at least seven days before the intended deactivation date. Cancellation takes effect when we process and confirm it, but we will not unreasonably withhold or delay acknowledgement of a valid request.

Because post-paid usage is invoiced in arrears, one or more final invoices may be issued after deactivation. The final month of service will be billed in full, regardless of the actual deactivation date within that billing cycle. Where the Airtime Agreement states that the final billing month is charged in full, that provision applies only to the extent it was transparent, agreed and is lawful. Usage and other charges incurred before deactivation remain payable.

Early termination during a minimum term may result in an early-termination charge based on the remaining basic recurring charges, less any deduction required to avoid over-compensation and subject to statutory rights. We will provide an explanation of the calculation on request.

We may suspend, restrict or deactivate a SIM, eSIM, account or Equipment where reasonably necessary because of loss or theft, suspected fraud, unauthorised use, non-payment, breach of contract, network security, safety, excessive risk, legal or regulatory requirements, or a Network Operator instruction.

Where reasonably practicable, we will give notice and an opportunity to remedy a remediable breach. Immediate action may be taken where delay would create material fraud, security, legal, financial or safety risk.

Network deactivation and reactivation charges may apply where stated in the Airtime Agreement. Reactivation is subject to availability, compliance checks and Network Operator rules, and the previous number, SIM, plan, allowance or rate may not be recoverable.

Please note that usage suspensions can only take affect once any ongoing data transfer has been completed. This is a safety feature to prevent an active session from being terminated.

Cancellation will only be considered effective once GTC has issued a written acknowledgement of the request. If written cancellation instructions are not received and acknowledged by GTC within the specified timeframe, the service will be automatically renewed, and all applicable fees will continue to be charged to the customer's account.

Prepaid airtime must be purchased before credit is added. Credit loading may not be immediate, and the Customer should not rely on the Service until confirmation of activation or credit loading has been received. You will receive email confirmation once the credit has been added and is ready to use.

Unless a plan states a different period, prepaid airtime must be activated within six months of purchase. The applicable validity period begins as specified in the plan terms. The Customer is responsible for monitoring activation, usage, and expiry dates.

We are not liable for any increase in burn rates, reduction in validity periods or any other change imposed by network operators which have a negative impact on you after your prepaid airtime is purchased.

If a SIM card is lost or damaged and you wish to transfer to a new SIM there may be a charge imposed by the network operator.

A transfer to another SIM, replacement of a lost SIM, extension, reactivation or reinstatement may be unavailable or subject to a Network Operator fee. We will disclose a known fee before processing the request where reasonably practicable.

If your SIM expires and is deactivated by your network, there may be a fee to reactivate it again. We will disclose a known fee before processing the request where reasonably practicable. Reactivation is subject to availability, compliance checks and Network Operator rules. The previous number, SIM or airtime type may not be recoverable.

Prepaid airtime cannot be cancelled once used and no refunds will be given for prepaid airtime unless a refund or remedy is required by law or where we have not supplied what was agreed. If you have lost your SIM card and wish to transfer to a new SIM there may be a charge imposed by the network operator. There may be a fee to transfer your airtime from one SIM to another. If your SIM expires and is deactivated by your network, there may be a fee to reactivate it again.

Unused prepaid airtime, top-ups, activation fees and network credits may become non-refundable after activation, crediting, use or full supply, but only where the required pre-contract information, request, consent and acknowledgement have been provided and where permitted by law.

Satellite and cellular Services depend on third-party networks, coverage, a clear view of the sky, local terrain, buildings, weather, interference, congestion, correct antenna position, compatible Equipment, power, configuration and other factors outside our direct control. Coverage maps and availability information are indicative and do not guarantee Service at a particular place or time.

Calls, messages, tracking reports and data sessions may fail, be delayed, duplicated, interrupted or experience reduced performance. A dropped or unsuccessful session may still generate a valid network charge where the applicable tariff defines the event as billable. We will investigate a reasonably disputed charge using available Network Operator records.

GTC shall not be liable for any failure, delay, interruption or degradation in the provision of the Goods or Services arising from or attributable to:

1. any act, omission, failure, suspension or restriction imposed by any satellite, telecommunications, cellular, GSM, internet, hosting or other third-party network operator or service provider;
2. equipment failures, technical faults, software issues, network modifications, maintenance activities or system upgrades; or
3. any circumstance beyond GTC's reasonable control, including but not limited to acts of God, natural disasters, adverse weather conditions, epidemics, pandemics, war, terrorism, civil unrest, strikes, labour disputes, shortages of materials or services, interruption to utilities, cyber-attacks, government actions, sanctions, changes in law or regulation, import/export restrictions or other force majeure events.

In such circumstances, GTC shall be excused from performance of its obligations for the duration of the relevant event and shall not be liable for any resulting loss, delay or interruption.

Any liability of GTC for damages arising directly or indirectly from the performance of the agreement shall be expressly limited to the purchase price of the goods or services with respect to which damages are claimed.

Due to the technical nature of data setups and the inherent sophistication of data transmission through a variety of satellite and other operating systems, GTC makes no representation as to the success of voice or data calls through any satellite phone, terminal or any other type of system provided by us.

The Customer agrees that all data call attempts regardless of ultimate successful transmission and termination will be paid for and no credits will be given in the event of dispute of this nature. 

Along with potential incorrect use (i.e.: next to a building/obstruction), all satellite systems (including low earth orbiting satellite constellations) have inherent flaws and anomalies that can create dropped calls of either voice or data nature. Dropped calls will not be credited. We advise customers to check with us before purchasing equipment to ensure its suitability.

Nothing in these Terms shall limit or exclude GTC's liability for:

• death or personal injury caused by its negligence;
• fraud or fraudulent misrepresentation;
• breach of any rights implied by law where such rights cannot lawfully be excluded or limited; or
• any other liability which cannot be limited or excluded under applicable law.

Subject to the above, and to the fullest extent permitted by law:

i. GTC shall not be liable for any indirect, consequential, incidental, special or punitive loss or damage, including but not limited to loss of profit, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss of contracts, loss of opportunity or loss of data, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.

ii. GTC shall not be liable for any failure, interruption, degradation, delay or restriction in the provision of any Goods or Services arising from the acts, omissions, failures, modifications, maintenance activities or restrictions imposed by any satellite network operator, telecommunications provider, cellular/GSM network operator, internet service provider or other third-party service provider.

iii. Unless otherwise expressly agreed in writing, GTC's total aggregate liability arising out of or in connection with any contract shall not exceed the amount paid by the Customer for the Goods or Services giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.

GTC shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms where such delay or failure results from a Force Majeure Event.A "Force Majeure Event" means any event, circumstance or cause beyond GTC's reasonable control, including but not limited to:

a) acts of God, flood, drought, earthquake, storm or other natural disaster;

b) epidemic, pandemic or public health emergency;

c) war, armed conflict, threat of war, terrorism, sabotage, civil commotion, riot or civil unrest;

d) strikes, lockouts, industrial disputes or labour shortages;

e) interruption or failure of utilities, telecommunications systems, internet services, hosting services, data centres, cloud service providers, satellite networks or third-party networks;

f) failure, degradation or unavailability of satellite, telecommunications, cellular or GSM services provided by third parties;

g) cyber-attacks, denial-of-service attacks, hacking, malware incidents or other malicious third-party actions;

h) governmental action, sanctions, embargoes, export restrictions, import restrictions, changes in law, regulation, licensing requirements or any action by a governmental or regulatory authority; and

i) shortages of raw materials, components, transport services, shipping delays or supply chain disruptions.

Where a Force Majeure Event occurs, GTC's obligations shall be suspended for the duration of the Force Majeure Event and the time for performance shall be extended accordingly.

If a Force Majeure Event continues for a period of more than sixty (60) consecutive days, either party may terminate the affected contract by giving written notice to the other party, without liability save for any sums accrued and payable prior to termination.

The ability to send or receive SMS or other messages may depend on local mobile providers and interconnection arrangements. Some providers block or surcharge communications to satellite or premium-rate ranges. The sender should check compatibility and charges with their own provider.

A person calling a satellite number may incur a high charge set by their own telephone provider, and some providers may restrict calls to satellite numbers. The caller should check availability and charges with their provider. We do not control the caller's provider or its tariffs and are not responsible for charges imposed by mobile operators for calls to satellite phone numbers. Calls between different satellite networks may attract higher charges under the applicable tariff.

Emergency, SOS, tracking and rescue-assistance functions depend on correct registration, subscription, activation, positioning, coverage, Equipment condition, user action and third-party response. They do not guarantee that an alert or message will be transmitted, received, acted upon or result in rescue.

The Customer must maintain accurate registration and emergency-contact details, train users, follow testing instructions and understand the relevant emergency or assistance service. The Customer remains responsible for rescue, medical, evacuation and third-party expenses unless expressly included in a separate service agreement.

The Service should not be used as the sole means of safety-critical communication unless the relevant Equipment and plan are expressly designed and approved for that purpose. Nothing in these Terms excludes liability where it would be unlawful to do so. 

GTC will not be liable for any expenses related to rescue operations or medical related expense resulting from the 
use of devices offering SOS emergency assistance functions.

The ability to successfully send and receive text messages through your satellite phone or tracker (if applicable) is dependent on local mobile phone operators, some of which block text messages to premium rate numbers such as satellite phone numbers. There is no charge to receive a text message through your satellite phone but you may be charged by your network operator to send one. We advise you to check the cost of sending an SMS to a satellite phone with your network operator. 

GTC cannot be held responsible for any consequences resulting from unsuccessful text message transmissions.

The Customer is responsible for checking that Customer-owned Equipment is compatible, functional, appropriately configured, not reported lost or stolen, and not locked to another provider before requesting activation. This does not affect rights relating to Equipment supplied by us.

The Customer must protect account credentials, SIMs, eSIMs and Equipment from unauthorised use; comply with instructions and fair-use requirements; and promptly report loss, theft, compromise or suspected fraud. The Customer must not use the Service for an unlawful, abusive, fraudulent or harmful purpose.

The Customer shall be responsible for obtaining any license, permit or permission from any governmental or regulatory agency which may be necessary for or imposed upon the operation of the Equipment. 

The Customer will exercise due care with the Equipment and will permit only qualified personnel to use and operate the Equipment. Customer will not use or operate the Equipment in any illegal manner or for any illegal purpose nor in violation of any law ordinance or regulation. 

The Customer is responsible for reimbursing GTC for the cost of any rental equipment confiscated under such circumstances. 

Global Telesat Communications shall not be liable or responsible for any action against the customer as a result of them illegally carrying equipment into a restricted country.

Restricted and Embargoed Countries
The possession, activation or use of satellite communication equipment is restricted or prohibited in certain countries and territories.

In some locations, prior approval, licensing, registration or a government-issued authorisation code may be required before satellite communication equipment can be imported, carried, activated or used. Other countries may prohibit the possession or use of satellite communicators altogether.

Satellite communication products and services may also be subject to international trade restrictions, sanctions or embargoes that prevent GTC, manufacturers, network operators or service providers from supplying or activating equipment or services in certain countries or territories.

The following countries and regions are known to have restrictions, controls or prohibitions affecting the possession or use of satellite communication equipment, or may be subject to applicable trade restrictions:

• Afghanistan
• Belarus
• China
• Cuba
• Georgia (SMS restrictions)
• India
• Iran
• Myanmar
• North Korea
• Russia
• Sudan
• Syria
• Thailand
• Vietnam
• Certain regions of Ukraine, including Luhansk, Donetsk, Zaporizhzhia and the Crimean Peninsula

This list is provided for general guidance only and may change without notice.

The Customer is responsible for checking the laws, regulations, import restrictions and licensing requirements applicable in any country or territory in which the Equipment is carried or used.

Restrictions can change at short notice, including in response to changes in local law, sanctions, security conditions or government policy. Before travelling, Customers should check with the relevant embassy, consulate, government authority, network operator or other appropriate official source.

GTC cannot guarantee that Equipment or satellite services will be lawful, available or capable of activation in every country or territory.

Where GTC, a manufacturer, network operator or service provider is prohibited by law, sanctions or applicable trade restrictions from supplying, activating or continuing a service, GTC may be unable to fulfil the relevant order, activation or service request.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of a Consumer’s statutory rights.

The Customer agrees to protect, indemnify and hold harmless GTC from and against all claims, damages and costs including legal expenses arising out of the Customer's use of this Equipment. 

For Consumers, we are responsible for foreseeable loss or damage caused by our breach where required by law. We are not responsible for loss caused by misuse, unlawful use, failure to follow instructions, failure to obtain approvals, or reliance on the Service outside its stated capabilities, except to the extent we caused or contributed to the loss.

For Business Customers, any limitation of liability or indemnity in an accepted quotation or individually negotiated Airtime Agreement will apply, subject to applicable law. A Business Customer will indemnify us against third-party claims and reasonable costs arising from its unlawful or unauthorised use of the Service, except to the extent caused by our breach, negligence or wilful misconduct.

No blanket exclusion or liability cap in these Terms applies beyond what is reasonable and enforceable under applicable law.

We and relevant Network Operators may process account, identity, credit, billing, location, usage, traffic and technical data as necessary to activate, operate, secure, support and bill the Service, investigate misuse and comply with law. Further details are set out in our Privacy Notice and any applicable Network Operator privacy information.

Network usage records are the primary technical evidence of billable activity, but the Customer may dispute a charge and provide relevant evidence. We will review the information reasonably available to us and seek Network Operator clarification where appropriate.

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales. If the Customer is a Business Customer, the courts of England and Wales have exclusive jurisdiction. If the Customer is a Consumer, this does not deprive the Consumer of mandatory protections or jurisdiction rights under applicable consumer law.

If a provision is invalid, unlawful or unenforceable, the remaining provisions continue in force. A delay or failure to exercise a right does not waive it. Changes to a confirmed Airtime Agreement must be made in accordance with its change mechanism or agreed in writing, except where required by law.