Thuraya SIM Card - IP Prepaid

Important Update Regarding Thuraya's Current Communications

We are aware of the current communication issues being experienced by Thuraya customers. The root cause is a cable cut in the Red Sea, which has disrupted a major communication route between the Middle East and Europe.

Calls between Thuraya numbers remain unaffected. However, calls routed to GSM numbers are impacted, as they rely on the damaged cable.

Thuraya is currently working on a temporary solution. While this may result in reduced call quality compared to the usual standard, it should help maintain service continuity until the cable is fully restored.

The easiest and most flexible way to use your Thuraya IP Terminal is with a pre-paid SIM card and pre-paid airtime vouchers. No monthly contract is required and pre-paid airtime can be used in any of the 140 countries in Thuraya's coverage zone. The Thuraya IP Pre-Paid plan offers simplicity and transparency with flat pricing across the Thuraya coverage area.

• SIM card is initially valid for 30 days effective the first call
• Airtime voucher validities are shown in the 'Calling Rates' tab below
• SIM card is deactivated if first call is not made within 6 months of activation
• Maximum SIM validity is capped at 12 months regardless of the number of refills made.
• Streaming IP services not available with Pre-Paid SIM cards

The burn rate is 5 units per MB eg. 25 units=5MB. Each refill adds its respective SIM validity extension from the expiry date. Maximum SIM validity is capped at 12 months regardless of the number of refills made. Standard IP traffic shall be charged based on 100 Kilobytes data block. Standard Pre-Paid Thuraya IP service provides always on, shared bandwidth, best effort data service up to 444 Kbps. Usage is charged on the amount of data sent and received (in megabytes).

Please note that upon requesting activation of your prepaid airtime you are agreeing that we can start providing your network services before the end of the usual statutory cancellation period and that by doing so, you lose your right to cancel your purchase of the prepaid airtime or request a refund. As a result, please check that you have ordered the correct airtime for your handset or terminal. Please refer to our terms and conditions for full information. This does not affect your statutory rights.

Please note whilst our Thuraya SIM cards are compatible with older Hughes phones such as the 7100/7101, these are end of life and we do not offer any technical support once a SIM is active.

• Thuraya IP data packages with 200MB, 500MB and 1000MB have a 30 day validity once added to the SIM.
• Data packs do not include SIM cards. Please purchase separately.
• When a customer activates a data pack, the amount of that pack will be deducted from the main account balance.
• Only one data pack can be active at a time
• Customer can activate a new data pack once the previous data pack has been fully consumed or has expired, whichever
  comes first.
• Any remaining balance allowance on the data pack will be forfeited once a data pack expires.
• There will be no auto-renewal of data packs.
• Once a data pack has been fully consumed or expired (whichever comes first), any subsequent data usage will be charged
  on a pay per use basis at a price of $5.00 per MB unless customer activates a new data pack.
• Activating a data pack does not extend the validity of SIM.

Activating a data pack when the LAST ACTIVE date of the SIM is less than 30 days from the data pack activation

• Customer can activate a data pack even when the LAST ACTIVE date (SIM expiry date) of the SIM is less than 30 days.
• Any remaining data pack allowance & data pack validity days upon SIM expiry will be retained in the account.
• If the SIM is renewed, the remaining data pack allowance can be used & will have a validity period equal to remaining data pack validity days.
• If the SIM is not renewed & gets deactivated, the remaining data pack allowance & any remaining credit in the main account will expire.