Thuraya SIM Card - Prepaid Back Up

Important Update Regarding Thuraya's Current Communications

We are aware of the current communication issues being experienced by Thuraya customers. The root cause is a cable cut in the Red Sea, which has disrupted a major communication route between the Middle East and Europe.

Calls between Thuraya numbers remain unaffected. However, calls routed to GSM numbers are impacted, as they rely on the damaged cable.

Thuraya is currently working on a temporary solution. While this may result in reduced call quality compared to the usual standard, it should help maintain service continuity until the cable is fully restored.

Please note that Thuraya prepaid airtime is compatible with first-generation Thuraya/Hughes phones such as the SO2510, SG2520 & 71XX.

However, we are aware of issues with outbound and inbound calling relating to mobile operators which we are unable to offer support on or can issue refunds for purchased airtime.

Terms and Conditions: Thuraya Backup SIM

• First call must be made within 12 months. 
• If a call is not made within the first 12 months from the date of activation, the SIM will enter dormancy status and a fee of $19 will be deducted from the balance every month till call is made.
• Thuraya Backup plan has a validity of five years from first call.
• Renewal Fee: $120.00 (120 Units deducted automatically from balance on renewal date).
• If the account balance is below $120 at the renewal time, the account enters the 90-day grace period (Incoming calls are still possible).
• If the account is refilled within the grace period, the existing balance will be restored.
• If account is not refilled within the grace period, it will be deactivated and the number will be lost.
• Please click here to view the list of Band 1 and Band 2 countries.
• Minimum billable increment = 1 minute increments, 1 minute increments thereafter.
• Please note whilst our Thuraya SIM cards are compatible with older Hughes phones such as the 7100/7101, these are end of life and we do not offer any technical support once a SIM is active.