Travel Medical Benefits
- Medical Evacuation
- Medical Transport Escort
- Medical and Dental Referrals
- Medical Monitoring
- Emergency Relocation
- Dependent Children
- Companion Assistance
travel security benefits
- Assistance for Natural Disasters
- Assistance for Pandemic Threats
- Assistance for Political Threat
- Assistance for Terrorism
- Assistance for Violent Crime
- Emergency Relocation
- Crisis Consultation
Travel Concierge Benefits
- 24/7 Assistance Hotline
- Lost Document Assistance
- Lost Luggage Assistance
- Access to Interpreters
- Travel Safety Alerts
- One-touch Assistance Button
- CAP Advantage App
INTERNATIONAL EMERGENCY CARE
Pandemics (like COVID-19) Hospital-to-Hospital Transfer
CAP plans include transportation of a CAP customer from the medical facility where he or she is hospitalized and receiving medical treatment, to their home hospital of choice, when possible. The goal? To get CAP customers home, safe.
Medical Evacuation & Repatriation (to home hospital of choice)
CAP includes transportation from the medical facility where a CAP customer is hospitalized and receiving medical treatment (due to an injury or illness suffered during a trip) to their home hospital of choice. This includes the necessary arrangements for ground or air ambulance transportation from one hospital to the next (medevac), as well as all possible pre-admission arrangements. Also, if medically necessary, a medical escort or licensed medical team may accompany a CAP customer during the medevac.
We’ll make arrangements for ground or air ambulance transportation to and from the hospital, including pre-admission and medical escorts for ongoing medical supervision.
CAP can arrange for a family member, companion, or travel escort to accompany the CAP customer during an emergency evacuation (medevac) or a medically necessary repatriation (return home to country of residence).
Traveling Companion Assistance
During a dedicated medical air transport, CAP customers may have a traveling companion accompany them.
Dependent Children Assistance
If a CAP customer is hospitalized or in critical condition while traveling with dependent children or a designated travel companion, CAP will arrange their return to the traveler’s country of residence.
Visit of a Family Member or Friend
If a CAP customer is hospitalized while traveling for more than 3 days (or is in critical condition), CAP will arrange for the accommodation and ground transfer of a family member or friend (designated by the CAP customer), so they are in easy reach of the hospital where the CAP customer is being treated.
Our multilingual staff will contact local attending medical personnel to monitor a CAP customer’s condition and keep their loved ones informed throughout the crisis (until the medical emergency is resolved).
Medical & Dental Referrals
CAP plan customers will be provided with detailed contact information for licensed physicians, dentists, hospitals, and clinics in the area they’re traveling – and upon request, we’ll find out the provider’s availability and even help set up appointments.
Prescription Advice & Assistance
If a CAP customer is traveling and needs to fill a prescription, CAP will help coordinate the details with the doctor and locate a nearby pharmacy, so our customers get the medication they need.
INTERNATIONAL EMERGENCY CARE
Natural Disaster Crisis Support
CAP provides support for their customers before, during, and after a natural disaster. From advice to help with transportation or an evacuation, CAP will be there – even if they need to send a rescue crisis response team to their customer’s location.
CAP customers also get access to the CAP Advantage App, which provides valuable, real-time travel risk intelligence and updates on natural disasters.
Crisis Support for Violent Crime
If a CAP customer is affected or harmed by a violent crime and needs quick medical attention or a safe place to go, their crisis response team is there to help, which includes coordinating with local law enforcement to investigate the crime and relaying messages to friends and family.
Crisis Support for Terrorism
If a CAP customer is traveling and there’s a terrorism threat (or an act of terrorism) that threatens safety and well-being, our highly trained, experienced crisis response team is on call to provide immediate, expert advice and assistance.
Whether that means finding a safe shelter, supplying on-scene medical support, or organizing an evacuation – CAP are prepared to get their customers out of even the most dangerous and unpredictable environments, safely.
If a CAP customer is not directly affected by a terrorism threat, the CAP Advantage App provides real-time travel risk intelligence about safety and security threats that can impact travel plans.
Crisis Support for Wrongful Detention
In many popular tourist destinations, there are corrupt law enforcement officials and culturally biased legal systems (such as against the LGBTQ+ community, ethnic minorities, religious groups, women, and others), which can result in a CAP customer being unlawfully detained or arrested. If unchecked, a situation like this can quickly deteriorate, resulting in a huge expense and significant legal problems.
If a CAP customer is unlawfully arrested or illegally detained while traveling, CAP's experienced security team is on hand to provide immediate, expert assistance. They will relay emergency messages, arrange for legal referrals, and even provide local language support from our expert interpreters.
If necessary, CAP will send a professional crisis consultant to a the customer to provide support and work towards a safe release.
Crisis Support for Political Threat (such as those caused by riots, strikes, and civil commotion)
Mass protests, social unrest, and violence from riots, strikes, and civil commotion are increasingly common – almost expected. If a CAP customer is in an area where a riot breaks out, a local protest turns violent, or there’s any kind of civil or political unrest that threatens safety and well-being – expert help is in the palm of our customer’s hands. Using the CAP Advantage App, CAP customers are instantly connected with live support.
Besides being able to provide valuable intelligence about the threatening situation, CAP's highly trained crisis response team has the know-how and experience to guide a CAP customer to safety. If necessary, we’ll even deploy a member of our security or crisis response team for an evacuation.
Along with 24/7 live support, the CAP Advantage App delivers valuable, real-time travel risk intelligence to help customers steer clear of safety and security threats altogether.
Crisis Support for Disappearance of Persons (or loss of contact)
Traveling internationally is exciting, but as a foreigner, it can be risky. When unfamiliar with the landscape, a traveler may wander off while sightseeing and get lost – or worse, may disappear because of some kind of criminal violence.
If a CAP customer disappears while traveling, a CAP experienced security assistance and response team will take immediate steps to notify the customer’s emergency contact and provide strategic advice. If needed, CAP deploy a crisis response specialist to investigate the disappearance in order to help find the customer and return them to safety.
Crisis Support for Blackmail or Extortion
While considered ‘white-collar’ crimes, blackmail and extortion can be costly, highly stressful, and even dangerous. A CAP customer is entitled to advice and assistance if threatened with blackmail or extortion, which may include our sending in a local crisis consultant to help resolve the threat.
Crisis Support for Hijacking
While there are many protections in place to guard against plane hijacking, in many countries, it is still an all too frequent occurrence with cars, boats, and other vehicles.
In the event of a hijacking, CAP customers have the support of our specialized security and crisis teams. Using your GPS coordinates through the CAP Advantage App, they will coordinate with local law enforcement and government officials to help resolve the hijacking crisis and aid in the safe release of a CAP customer.
Crisis Support for Kidnap for Ransom
Business owners, employees, vacationers, and students are all at risk for kidnapping when traveling internationally. Besides the emotional toll, there is a heavy financial burden that exceeds the ransom demand. Expenses may include the cost of hiring special negotiators, security consultants, private investigators, attorneys, and more.
Families and employers of CAP customers are entitled to specialized security advice and assistance to help avoid many of the out-of-pocket costs as well as the time-consuming hassle of sourcing expert help. If necessary, we’ll deploy local crisis teams to help resolve the incident and work towards the safe return of the CAP customer.
VIA PHONE OR APP
CAP Advantage App
A wide array of concierge, security, and medical services are delivered via the CAP Advantage App.
Translation and Interpretation Services in 200+ Languages
We provide CAP customers with professional language interpretation and translation services in 200+ languages and access to 4,000 linguists across all time zones. When a customer needs help to communicate something important, such as a medical condition or allergies to certain foods or medications, having an expert translator isn’t just about convenience – it can be the difference between life and death.
Emergency Message Relay or Transmission
If something goes wrong and a CAP customer urgently needs to send a message back home, we can transmit a message to family, friends, and business associates.
Having emergency communication support with a friendly, multilingual team of travel assistance specialists is extremely useful, especially during a crisis, when communication is often challenging. In most cases, the focus is on getting to safety, not phoning loved ones. That’s where we come in – we’ll help put minds at ease back home.
Return of Vehicle
If you are a CAP customer and travel by automobile across an international border (whether its rented or owned) and there is a crisis or medical issue that requires your repatriation to your home country*, we’ll coordinate the details and handle the cost of getting your vehicle returned to your home country.
Should the need arise, we provide CAP customers with referrals to vetted legal resources.
Lost Document Advice and Assistance
When traveling, personal information or travel documents may get lost (or even stolen). To avoid a serious travel emergency because of a lost passport, visa, or other important documents, our friendly travel assistance specialists will provide CAP customers with professional guidance and support to replace missing travel documents in a timely manner.
Repatriation of Mortal Remains
If a CAP customer unexpectedly passes away while traveling, we’ll arrange the necessary payment and government authorization to transport the remains home to loved ones. This service may include the cost of embalming, the required documentation, a transport container, and transportation services.